1Why should I choose a HealthTexas Provider?

HealthTexas is a physician-owned and physician-run practice. Since 1994, we have made San Antonio our home and take a great interest in the care of our patients and our community. We take a hands-on approach to looking after our patients throughout all phases of their lives and oversee every aspect of their health care. If you decide to partner with HealthTexas in your care, we will facilitate and coordinate your health care plan to completion.

Our entire group of HealthTexas physicians is Board Certified in Internal Medicine or Family Medicine. Over 90% of our physicians have been recognized by their medical peers across the country as Best Doctors in America®.

2Where is HealthTexas located?

HealthTexas has seventeen clinic locations throughout the Greater San Antonio area. We are working to add more HealthTexas clinic locations around San Antonio to make it as convenient as possible for our patients to come see us. Please click on our “Locations” tab for a map and a list of our current clinic locations.

3What are HealthTexas’ clinic hours?

Our general hours of operation are Monday through Friday, 8:00 am – 5:00 pm, with some HealthTexas locations offering early morning as well as evening hours. Please feel free to call our individual clinics for more specific hours of operation.

HealthTexas also offers the option for urgent patient care at one of our centrally located clinics.

4What insurance plans does HealthTexas accept?

HealthTexas accepts most major medical plans as well as Medicare and AARP Medicare Advantage. If you would like to confirm that HealthTexas is or is not part of your network of providers, you may refer to your personal insurance card for a number to call the customer service line, check with your employer or simply call one of our clinic locations and speak with one of our associates.

5If I would like to become a new patient to HealthTexas, how do I schedule an appointment?

We are excited that you are interested in having HealthTexas as a part of your health care team. Please call one of our convenient clinic locations to schedule your first appointment. As a new patient, you will be asked some additional questions so we can create a record for you in our system.

Please have your insurance card handy when you call to schedule your first appointment. If you would also like to provide us with a personal email address, we can give you access to our Patient Portal where you can update and add personal information to help your first visit run smoothly.

6If I am an established patient with HealthTexas, how do I schedule an appointment?

There are a couple of ways for our established patients to request an appointment with HealthTexas. If you have provided us with your personal email address and been given access to our Patient Portal, you can log on to our portal to request any non-urgent appointment.

Established patients may also call one of our convenient clinic locations to schedule an appointment.

7How do I request medication refills?

If you would like a refill on any of your medications, you should first check with your pharmacy. Our providers ensure that when you are evaluated and treated in our clinics that you are given an adequate number of refills for your illness or condition. The pharmacy will check for available refills and if none are available, the pharmacy staff will contact the clinic for you. However, you may also request non-urgent refills through our Patient Portal 24 hours a day, 7 days a week.

8How do I request my lab or x-ray results?

Most of your lab or x-ray results will be discussed with you at your next appointment. However, if your results warrant a change in treatment or discussion, your provider or designee will contact you by phone. If you have access to our Patient Portal, you can find your lab or x-ray results posted there once they are reviewed by the provider.

9How do I request my Medical Records?

If you would like to request your Medical Records, you may call your HealthTexas clinic to request that a “Release of Medical Records” form be faxed or mailed to you. You may also pick up the release form personally and fill it out at the clinic, if that is more convenient for you.

If you are seen by another provider outside of HealthTexas, they may want to see the medical records we have for you. They will give you a “Release of Medical Records” form to request your Medical Records for their office. We are happy to help you with this type of request as well, just give your clinic a call.

10Who do I call if I do not understand my HealthTexas bill or have other questions for billing?

Understanding your medical bills can be difficult at times. We always try to make everything as convenient as possible for our patients, so feel free to contact our Billing Department during business hours if you have any questions. They are educated and trained to help you understand the different aspects of your HealthTexas statement. You can reach our Billing Department at (210) 581-7009.

11What happens if I miss an appointment?

We request you call our office a minimum of 24 hours in advance to cancel an appointment. If this is not possible, calling at least 4 hours before your appointment time will still allow our providers to schedule another patient.

12What do I do if I need after-hours care?

HealthTexas has arranged to have an answering service to answer any after-hours phone calls made to our clinics. This gives our patients access to a physician 24 hours a day, 7 days a week. If you call your clinic after normal business hours or anytime during the weekend, a message will be sent to the physician on-call to return your phone call. Please do not block private calls when expecting our physician’s return call to you.

13What is the best way to communicate with my physician?

We recommend that you make an appointment with your physician to be treated or to discuss health concerns. If you would like to view lab results, request non-urgent appointments or request non-urgent prescription refills, you may do so via the HealthTexas Patient Portal.

14If I am a new patient to HealthTexas, what can I expect at my first visit?

We ask that you arrive at least 15 minutes early for your first appointment. Our associates will verify any information collected from you over the phone when you made your appointment, make a copy of your insurance card as well as a valid picture I.D. or driver’s license. If they have not already verified your insurance, they will do so and provide you with information about your insurance plan’s co-pay, deductible or coinsurance.

15Who can I talk to about a complaint?

HealthTexas is committed to giving Outstanding Service - Every Patient, Every Time. We want to encourage you, as a HealthTexas patient or a family member of a HealthTexas patient, to let us know how we are doing in caring for you or your family member. If you have feedback you would like to share with us, feel free to ask to speak to the supervisor of any HealthTexas clinic, department, or other area within our organization. Our expectation is that you always have an excellent HealthTexas experience, so please let us know if you have an experience that exceeds or, at the other end, does not meet that expectation. You may also click on our “Contact Us” tab on our website to send our Administration, Billing, Customer Service, Marketing or Recruiting Department a written message.

Another way to offer your feedback to HealthTexas is by completing one of our patient satisfaction surveys. These surveys are sent to you by email, so please provide us with a personal email address next time you visit one of our clinics. If you do not have a personal email address, one of our associates can assist you in creating one.

16What is the HealthTexas Patient Portal?

Our Patient Portal is a free, internet-based application that allows our patients to securely access important health information electronically. Our Patient Portal allows our patients to view their personal health record, change or update their demographics, see lab/x-ray results*, request non-urgent appointments, request non-urgent refills, view current & past statements, review their office visit summaries, and see their upcoming and past appointments.

*Lab & X-ray Results are published based on sensitivity of information and Provider discretion

17How can I register for the HealthTexas Portal?

If you are interested in using our Patient Portal, we will need your personal email address. If you do not have a personal email address, you may give us the email address of an adult family member. Please note we make every effort to ensure your privacy and adhere to HIPAA Laws and Guidelines, so this family member will need to be given written permission by you to access your health information. Our associates in the clinic can walk you through this process and answer any questions.

Once the associates in the clinic have entered your email address into our system, they will provide you with a User Name and generic Password. You will also receive an email from HealthTexas (reminders@eclinicalmail.com) with this same information as well as the URL for our Patient Portal website. After your have entered in your User Name and generic Password successfully, you will be prompted to enter your Date of Birth or a Phone Number that HealthTexas has listed in our system. This is just another step to protect you and your health information. Once you have verified your information, you will be asked to create your own unique password and customize a security question. In the event that you forget your unique password, your security question will still allow you to log in to our Portal without having to call the clinic.

As a final step before you can begin to use the Portal, we ask that you read and accept the consent forms. Once you have agreed, you will be brought to the Portal Welcome Screen. Now you will be able to view your personal health record, review your lab/x-ray results*, request non-urgent appointments or non-urgent refills and much more!

*Lab & X-ray Results are published based on sensitivity of information and Provider discretion

18Who can I contact if I am having issues with the HealthTexas Patient Portal?

If you are having trouble logging in or using our Patient Portal, please give your HealthTexas clinic a call and one of our associates will be happy to help you resolve any issues.

If you would like to email us your issue, please send an email with your name and date of birth to HTMG.portal@healthtexas.org. One of our associates will respond to your request within 48 hours.

If you are still having issues after calling your clinic or emailing us, please call our Patient Portal Technical Support line at (210) 731-4885.

19Do I need a referral to see a specialist?

If you are part of a Medicare Advantage Plan or HMO, there is usually a referral required to see a specialist beyond the scope of practice of your primary care physician. The referral is generated by your primary care doctor. Question - What hospitals does HealthTexas use? Answer - The hospital network of choice for HealthTexas physicians is the Baptist Hospital system. If it is an emergency, go any hospital closest to you. If it is a scheduled procedure or admission, the Baptist Hospital system is the network of choice.

  • Sylvia A.
    He is awesome and takes time to listen and shows concern with an honest heart to help patient get better. And the staff is also great and caring as well show concern and take time to get everything correctly for the doctor
  • Awesome B.
    My partner and I have the same PCP, Dr. Walker. We absolutely would recommend her. She's patient, has superb bedside manners and efficient in her delivery of care. The staff here is caring and genuine. I wouldn't change anything.
  • Ruben C.
    such an awesome clinic staff was very friendly and on point Dr. Caulfield is an excellent physician !! thank you all !
  • Kourtney Saint-Claire
    I’ve been a patient at this office for 2 years and at every appointment Dr. Caulfield has always taken my concerns and problems seriously. Dr. Caulfield is the best Doctor out there and even his staff is always so nice when I come in! I will never be changing Doctors!
  • Linda Fort
    Perrin Beitel is an overall great office! Love the staff and everyone makes you feel apart of the family!
  • Stephanie N.
    Dr. Andrine Grant is a great physician! Super helpful and friendly. Was able to be seen right away and had very Little wait time in the office. Would definitely recommend.
  • Kevin G.
    Dr Ricardo Arevalo is the Best Primary Doctor ever! Board Certified friendly and just a great doctor to have.
  • Danna B.
    Dr. Andrine Grant is the best at everything she does. She is a concern about your over all health, and a very sweet and kind person. I just love her.
  • Marissa M
    We went in for my husband who has severe lab coat syndrome... he hates medical clinics but the doctor quickly understood and calm him down. He knew exactly what to do. They took their time to examine and explain in laymen’s terms his health and plans to maintain him healthy as possible. We are coming back!
  • Charnelle J.
    Dr Pola is very personable, professional, nice, and very genuine. I am a new patient and went to see him on Friday March 23, 2018. I felt as if I was his patient for years and I will definitely continue to see him. Dr Pola is a great representative of what a doctor should be, no rushing and he is very funny. The wait time was about 10-15 minutes in the waiting area, they are quick and efficient. I highly recommend Dr Pola and the Westover hills location! Blanca was awesome! Thanks Dr Pola and Blanca
  • Berti Williams Chajin
    Dr Caulfield, at Perrin Beitel is the best!
    Berti Williams Chajin
  • Charles Richards
    You the man Dr. Q!
    Charles Richards
  • Rosa Martinez
    I love ❤️ my Dr Manuel Quinones from HealthTexas Medical Group of San Antonio.
    Rosa Martinez
  • Pam White
    Dr Q rocks! Has been my physician for years.
    Pam White
  • Isaac Husband
    The system is great. I useDr.Rowland Reyna......an awesome man.....for 30 + years.
    Isaac Husband
  • Anna Fletcher
    This is an amazing group of people, very helpful and Dr. Caulfield is amazing,,,,I have not been there very long but would recommend them to anyone I know......
    Anna Fletcher
  • Marilyn Oviedo
    I have been a patient in their care for years!! You are right about comprehensive care!!! 👍
    Marilyn Oviedo
  • Irma Sosa
    Dr. M. Dominguez is the best as is his office staff.
    Irma Sosa
  • Veneta Searcy
    I have come a very long way... with the "caring care" of Melba Beine , John Choe & my best of the best.. April Hain-Trevinio.
    Veneta Searcy
  • James Rocha
    Great staff, always friendly and knowledgeable. The entire staff communicates very well to meet all your needs. I would never leave.
    James Rocha
  • Linda Gibson
    Great doctors all locations
    Linda Gibson
  • LJ Granduer
    Health Texas is a great group with exceptional employees, doctors, and patients. Take it from me 😀
    LJ Granduer
  • Arthur Canizales
    Health Texas! "Outstanding"Medical Group! We miss Dr.Jakubowski,we like Dr. walker she is another top Dr.!
    Arthur Canizales
  • Paula Arredondo
    I love Health Texas , they are so efficient and professional and best health care delivery
    Paula Arredondo
  • Sandi Hoecker
    Dr. Christopher Collins is awesome!
    Sandi Hoecker
  • Gladys Murphy
    Dr. Dan Powell on Hwy 281 and Evans Road is my doctor and my sister's. We love him.
    Gladys Murphy
  • Virginia Rivera
    I go there in an emergency. Pay with card. Medicare sends money back to me.
    Virginia Rivera
  • Gloria Rodriguez
    Dr Christopher Caulfield is my Doctor. He is awesome 👏
    Gloria Rodriguez
  • Lloyd Vaughan
    Dr. Grover, his PA, Mr. B, and his entire staff are professional, friendly, and respectful. The entire office is efficiently managed with respect to appointment schedules, prescription management, and response to special request. Their Patient Portal is a great enhancement to the communication process and provides easy access to patient historical information. I highly recommend considering Dr. Grover as a highly qualified PCP.
    Lloyd Vaughan
  • Frank Garcia

    Dr. Grover has been my doctor for years. He always listens to me. Getting into see him is never hard to do. He calls and checks on me! What doctors do that anymore? His staff knows me by my first name and they always have a smile on. I have sent many friends and family to see him. They love him too.

    Frank Garcia
  • Shirley C.
    I know I'm not a high risk patient but I'm glad my HealthTexas doctor offers the flu shot each year. My employer is grateful, too!"
    Shirley C.

Outstanding Service, Every Patient, Every Time.

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