The HealthTexas Patient Portal is a secure, web-based system that will allow you to access your important health information. Once you sign up to access our Patient Portal, these services are available securely online anytime you want to log in.
What can I do on
the Patient Portal?
View your Personal Health Information.
You will be able to view your personal health information and make updates to other personal information like your address, phone number(s), emergency contact information and more.
Request a non-urgent appointment or refill.
You will be able to request a non-urgent appointment or refill by logging on to your patient portal. A non-urgent appointment request must be made 5 days in advance on our portal. If you have an urgent need to see one of our providers, please call your HealthTexas Clinic directly.
Review your lab and x-ray results.
You will be able to see your lab and x-ray results on your portal once your provider has reviewed your results and approved them to be posted. Please allow some time for labs to become available. At this time, we can only publish labs that have been ordered by a HealthTexas provider. Please call your HealthTexas Clinic if you have not received notification (a phone call or email) regarding your lab results within 2 weeks of your visit. All lab and x-ray results are published based on sensitivity of information and provider discretion.
Here is how you sign up
for the Patient Portal:
If you are interested in using our Patient Portal, we will need your personal email address. If you do not have a personal email address, you may give us the email address of an adult family member. Please note: we make every effort to ensure your privacy and adhere to HIPAA Laws and Guidelines, so this family member will need to be given written permission by you to access your health information. Our associates in the clinic can walk you through this process and answer any questions.
Once the associates in the clinic have entered your email address into our system, they will provide you with a Username and generic Password. You will also receive an email from HealthTexas (email@example.com) with this same information as well as the URL for our Patient Portal Website to Login. After you have entered in your Username and generic Password successfully, you will be prompted to enter your Date of Birth or a Phone Number that HealthTexas has listed in our system. This is another step to protect you and your health information. Once you have verified your information, you will be asked to create your own unique password and customize a security question. In the event that you forget your unique password, your security question will still allow you to log in to our portal without having to call the clinic.
What if I need help with
the Patient Portal?
If you have trouble logging in or using our Patient Portal, please give your HealthTexas Clinic a call and one of our associates will be happy to help you resolve any issues.
If you would like to email us your issue, please send an email with your name and date of birth to HTMG.firstname.lastname@example.org. One of our associates will respond to your request within 48 hours.
If you are still having issues after calling your clinic or emailing us, please call our Patient Portal Technical Support line at (210) 731-4885.
1What if I can't remember my password?
Go to the portal site and click on the "forgot password" link and follow the directions. Note: it may take 10-15 minutes for your new password to become active.
2What if I am locked out of my account?
Your account will be locked after 4 unsuccessful log-in attempts. The username and passwords are both case sensitive, so please be careful when logging in. If you do get locked out of your account, you can call your HealthTexas Clinic and any of our associates will be happy to help you.
3Why can't I see my lab results?
Lab results are visible once they have been reviewed by the provider. If they are not visible, your lab results may not be final yet. Please call your HealthTexas Clinic if you have not received notification regarding your lab results within 2 weeks of your visit.
At this time, we can only publish labs that have been ordered by a HealthTexas provider. All lab and x-ray results are published based on sensitivity of information and provider discretion.
4Why can't I see all of the information in my record?
The portal does not allow all portions of the medical record to be visible. Any lab or x-ray that was done prior to initiation of our portal will not be visible.
5Some of my information is wrong. How do I correct this?
We are hopeful that the HealthTexas Patient Portal will help us keep your information current to reduce billing mistakes and other errors. If you notice an error in your personal information, please submit the change through the portal. Your information will update within 48-72 hours.
If you see information in your medical history that is incorrect, please notify your HealthTexas Clinic. At this time our portal does not allow you to make changes to your medical history.
Our Patient Portal is designed to help you monitor your personal medical information. It does not provide any emergency medical service. If you have a medical emergency, call 911.
I know I'm not a high risk patient but I'm glad my HealthTexas doctor offers the flu shot each year. My employer is grateful, too!"