Texting Terms of Service
These terms apply when you provide prior express consent to receive text messages from HealthTexas. Our text messaging may include one-time or recurring messages related to the following programs:
Healthcare Reminders: Notifications about preventive health screenings, flu shots, mammograms, colonoscopies, and more. Message frequency varies.
Pharmacy Order Updates: Alerts when your medication is ready for pickup, needs a refill, or is being shipped. Message frequency varies.
Pharmacy Care Information: Important details regarding your pharmacy plan, authorizations, or updates. Message frequency varies.
Medication Reminders: General or specific reminders to help you take your medication on time. Message frequency varies.
Programs & Services: Information on available health programs, such as diabetes management, heart health, cancer care, wellness, weight management, and smoking cessation. Message frequency varies.
Appointment Notifications: Confirmations, reminders, and cancellations for scheduled appointments. Message frequency varies.
Replying STOP will opt you out of all text communication from HealthTexas.
We cannot guarantee that your wireless provider will successfully deliver text messages. Messages may not be received if your mobile device is out of range, the network is down, or other factors interfere with delivery. These factors may include terrain, proximity to buildings, foliage, weather conditions, or issues with your device. Neither we nor your wireless provider are responsible for any losses or damages resulting from:
Undelivered messages, or
Messages delivered late, or
Message that goes to the wrong number, or
Inaccurate or incomplete content in a text message.
We are not liable for your use or reliance on the content of any text message.
If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions programs at HealthTexas that involve text messaging, please contact your clinic.
These Terms of Use are governed by Texas law, without reference to its rules regarding choice of law.
Privacy & security
We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA notice of privacy practices.
Questions about the texting terms of use
What type of text messages will I get?
Text messages may include one-time or recurring texts. These messages may include information about your benefits, programs, products, services, or tools.
I want to stop receiving text messages, what do I do?
To stop receiving text messages from HealthTexas, reply STOP to the text.
What if my mobile number changes?
Please update your clinic right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.
What is a personalized text message?
A personalized text message may help you take care of your health. These messages may include doctor’s appointment reminders, educational information or suggestions to help you lower your costs or improve your health. These messages are unique to you and may show medical or mental health conditions, such as pregnancy. When you choose personalized messages, the text messages may be seen by someone else who can get into your phone. We suggest that you use a password.
